Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure, personalised, and enjoyable gaming experience. This may include details you share with us directly and data that is collected automatically as you interact with our platform.

Personal Information

When you create an account, make a deposit, or participate in our games, we may collect your name, date of birth, email address, postal address, telephone number, and payment details. We also verify identity as required by law, which may involve collecting government-issued identification documents or other proof of identity and address.

Usage and Technical Information

We automatically collect certain technical data such as your IP address, browser type, device information, operating system, pages visited, time spent on our site, and referring website addresses. This helps us understand how our services are used and allows us to improve functionality and security.

How We Use Your Information

Your information is used to create and manage your account, process deposits and withdrawals, provide customer support, personalise your gaming experience, and send important service-related communications. We may also use it for fraud prevention, identity verification, compliance with legal and regulatory obligations, and to improve our overall services.

With your consent, we may send you promotional offers, bonuses, and newsletters about new games or features. You can manage these preferences at any time through your account settings.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share it with trusted service providers who assist us in operating our business, including payment processors, identity verification partners, hosting providers, and marketing agencies. These partners are contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose information when required by law, such as to comply with court orders, regulatory requests from gaming authorities, or to protect the rights, property, or safety of Twin Casino, our users, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse traffic, and provide personalised content. Some cookies are essential for the site to function, while others help us understand user behaviour.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our platform.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments. While we strive to protect your information, no system can guarantee complete security.

Your Rights and Choices

You have the right to access, update, or correct the personal information we hold about you. You may also request deletion of your data, subject to legal and regulatory requirements. To exercise these rights, please contact our customer support team.

Residents of Canada have additional rights under applicable privacy laws, including the right to withdraw consent and to file a complaint with the relevant privacy authority if you believe your information has been mishandled.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our support team through the live chat feature on our website or by sending an email to our designated privacy address. We will respond to your inquiry as quickly as possible.

This policy is effective as of January 2025 and applies to all users of Twin Casino in Canada.